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Mercure London Heathrow Airport Hotel Hillingdon, Hillingdon
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Key details
About the Hotel
Shepiston Lane, Hayes, Gb,
Hillingdon,
United Kingdom,
UB3 1LP,
Greater London
Mercure London Heathrow Airport is strategically located close to key transport links like the M4 and M25 motorways. The hotel is designed to cater to both business and leisure travelers with extensive facilities. A recent refurbishment has enhanced its interior, making it more contemporary. It is situated approximately 3 miles from London Heathrow Airport, providing convenient access for guests.
Location
Mercure London Heathrow Airport is situated in a suburban area, providing easy access to central London while maintaining a quieter environment away from airport noise. The Hotel Hoppa service offers convenient transportation to and from Heathrow Airport for guests arriving late or leaving early. Nearby attractions include Cranford Park and Stockley Park, which are accessible by local transport.
Rooms
All rooms feature modern amenities, including flat-screen TVs with satellite channels and en-suite bathrooms equipped with Grohe baths or rain showers. The hotel offers interconnecting and family rooms, as well as snug single rooms aimed at business travelers. Each room is designed with air conditioning and heating to ensure a comfortable stay. Complimentary toiletries and tea and coffee making facilities are provided in all accommodations.
Eat & Drink
Borders Restaurant serves a mix of local and international dishes, highlighting fresh and seasonal produce. Guests can choose from light dishes to more substantial meals, with prices ranging from £12 to £15. The hotel also features an on-site Costa Coffee shop and 24-hour room service, catering to a variety of dining needs throughout the day. The breakfast buffet, available from 6:30 am, includes both hot and cold options.
Leisure & Business
The hotel is equipped with seven dedicated meeting rooms, the largest of which accommodates up to 180 guests, making it suitable for business events. Guests can take advantage of a fitness center and complimentary wireless Internet access. Safety features such as smoke detectors and a security system are in place for guest security. An extensive lounge menu is also available throughout the day.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The breakfast spread was amazing, especially the full English options which were cooked to perfection.” view full review
Helpful Printing!
“I was pleasantly surprised to find printing services available, which really helped me during my stay.” view full review
Comfy and Cozy!
“The room was so inviting with its comfy bed, ensuring I had a restful night before my flight.” view full review
General
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Elevator
Sports & Fitness
Exercise gym
Golf course
Guest Parking
Refrigerator
Services
24-hour room service
Dining
Restaurant
Bar/ Lounge area
Business
Business center
Meeting/ Banquet facilities
Children
Game room
Room features
Air conditioning
Tea and coffee facilities
Ironing facilities
Bathroom
Hair dryer
Free toiletries
Self-catering
Refrigerator
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Shepiston Lane, Hayes, Gb,
Hillingdon,
United Kingdom,
UB3 1LP,
Greater London
Map view
street view
Shepiston Lane, Hayes, Gb,
Hillingdon,
United Kingdom,
UB3 1LP,
Greater London
City landmarks
Museums
London Motor Museum
4300 ft
Church
Harlington Baptist Church
3100 ft
Christ Church
3400 ft
Parish Church of St Peter and St Paul Harlington
3600 ft
Church
Church of St Peter and St Paul
3600 ft
London TW5 9RZ
Cranford Park
1.3
mi
Cranford Country Park
Cranford Country Park
2.8
mi
Church
Church Of St Dunstan
3900 ft
Former Heston Aerodrome hangar
1.5
mi
The Pkwy
Cranford Park Bridge
4400 ft
Church of St Anselm
4700 ft
Church
The Parish Church of St. Anselm
4600 ft
Bridges
Anchor Bridge
4700 ft
3
Hayes Central Mosque
1.2
mi
Springfield Rd
Minet Country Park
1.5
mi
Buildings 3 & 4
The Photographic Angle
5000 ft
78 Ewart Rd
Lake Farm Country Park
1.4
mi
Airport Bowl
5200 ft
Church
holy angels church cranford
1.2
mi
Stockley Park
1.3
mi
Immaculate Heart of Mary
1.0
mi
36 Freemans Ln
Barra Hall Park
1.6
mi
Virtual Aviation
1.1
mi
Principal Triangulation of Great Britain
1.3
mi
Church Court
1.2
mi
Kettering Vintage Steam Rally
1.2
mi
Church of Our Lady and St Christopher
1.2
mi
Stockley Park Golf Club
1.6
mi
Events
Riverside Venue
1.9
mi
Nearby
Harlington New Church Hall
1900 ft
Restaurants
The White Hart
2700 ft
158 High Street
Reviews and Ratings
Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
convenient
value for money
flashing light
basic dining
6.4/10
Nice
Rooms
6.8
Location
7.4
Service
6.4
Dining
6.2
Guest reviews
6.4/10
based on 12 reviews
3.5/5
based on 1314 reviews
6.3
6.3/10 based on 2781 reviews
#11 of 14 hotels in Hayes based on Tripadvisor
David
United Kingdom,
April
2024
5.0/10
The hotel was situated in the old part, and the rooms were cramped and needed updating with poor decoration. It was challenging to find space for luggage, and the layout was inconvenient. Service was good overall, and staff were warm and friendly. The location had its ups and downs, with a slow flow of refugees and challenges in accessibility. The dining experience fell short with overpriced and average-quality options. The hotel lacked modern facilities and was in need of upgrades.
Rooms
5.0
The rooms were cramped and in need of updating with poor decoration.
Service
7.0
The service was functional with friendly staff.
Location
5.0
The location had its challenges with slow refugee traffic and airport accessibility.
Dining
5.0
The dining experience was below par with overpriced and mediocre food choices.
Facilities
5.0
The hotel lacked modern facilities and needed upgrades.
Bill
United States of America,
March
2024
7.0/10
My stay at the hotel was a bit of a mixed bag. The location was ideal for my needs, being close to Heathrow airport, but I found the room uncomfortably hot even with the air conditioning running at full blast. The service was polite but lacking in some areas. The dining experience was tasty but disrupted by early morning room cleaning requests.
Rooms
6.0
The room felt like a makeshift family room lacking a desk, and it got very hot despite the air conditioning.
Service
7.0
The staff were courteous but could do with being more attentive to guests' needs.
Location
9.0
The proximity to Heathrow airport was convenient, especially with the option of a hotel bus service. Great for overnight stays before early morning flights.
Dining
7.0
The food was tasty, but being repeatedly woken up for early room cleaning was disruptive to my stay.
Facilities
6.0
The hotel offered basic amenities suitable for short stays before early flights, but nothing exceptional.
Bill
United Kingdom,
February
2024
8.0/10
I arrived way before check-in time and was pleasantly surprised to be given a room within an hour of arrival. The location was excellent, just a 10-minute drive from Heathrow and well-served by shuttle service. The staff were very pleasant and helpful, even providing me with takeaway menus after a long day out. The dining options were quite basic but worth the £10 paid. The rooms were of excellent quality and comfort, although there was an annoying flashing green light on the thermostat. Overall, a convenient stay with good value for money.
Rooms
8.0
The rooms were clean and of excellent quality, offering adequate comfort. The only downside was the annoying flashing green light on the room thermostat.
Service
9.0
The staff were very pleasant and helpful, going out of their way to accommodate us, even when they were busy with a group checking in. They provided great service overall.
Location
9.0
The location was excellent for my convention needs, and being super close to the airport was a major convenience. It's 10 minutes from Heathrow with no plane noise in sight.
Dining
7.0
The dining experience was simple but worth the £10 paid for sandwiches. It could have offered more variety, but it served its purpose.
Facilities
7.0
The hotel facilities were adequate and served their purpose during my stay. Nothing extraordinary but met my needs.
convenient
flashing light
Bobby
United Kingdom,
January
2024
6.6/10
I found the hotel to be conveniently close to the airport with everything needed for a comfortable stay. The rooms were spacious and could use more lighting near the window side, but still great for organizing luggage. The service was efficient, though a bit abrupt at check-in. The dining could use some improvement, especially with the beverages. Overall, a decent stay for the price paid.
Rooms
7.0
The rooms are quite large, with enough room to spread out and do a bit of reorganizing of suitcases.
Service
6.0
The service was efficient, though a bit abrupt at check-in.
Location
8.0
The hotel's location is very close to the airport and convenient for travelers.
Dining
5.0
The dining experience lacked quality, especially with the beverages.
Facilities
7.0
The hotel has standard facilities suitable for a short stay.
Graham
United Kingdom,
January
2024
6.4/10
The hotel had a great location, close to the airport and local amenities. However, the rooms were a bit dated and small, needing some refurbishment. The service was a mix of friendly and unfriendly encounters. The dining experience was decent but had its flaws. Overall, a convenient stopover option.
Rooms
6.0
The rooms seemed like they had not been used for a while and needed a dusting. They were small and somewhat outdated.
Service
5.0
The service was a mix - some staff were helpful and upgraded my room, while others were rude and unhelpful.
Location
8.0
The hotel was conveniently located near the airport and within walking distance of local shops and eateries.
Dining
7.0
The dining experience was a bit disorganized, needing reminders for basic items but had a decent variety of food.
Facilities
6.0
The hotel offered basic facilities, nothing exceptional but sufficient for a short stay.
Tom
United Kingdom,
January
2024
6.2/10
I had a fantastic stay at this hotel. The room was surprisingly spacious and had convenient amenities like a mini fridge and kettle. The service was a bit lacking, with staff appearing indifferent, but the price and breakfast made up for it. The location was perfect for my needs, although I didn't feel completely safe. The dining experience left much to be desired, but overall, it was a decent stay.
Rooms
8.0
The room was roomy and well-equipped with a mini fridge and kettle, ideal for two people.
Service
6.0
The staff seemed disinterested and lacked hospitality, but the price and breakfast were satisfactory.
Location
7.0
The location was spot on for my requirements, although I felt a bit uneasy at times.
Dining
5.0
The dining experience was subpar, with cold and unappealing food, but as I didn't have breakfast, I can't judge it fully.
Facilities
The facilities were adequate for a comfortable stay.
Paul
United Kingdom,
December
2023
6.4/10
My stay at the hotel had its ups and downs. The rooms were clean and adequate, although the shower leaked and flooded the floor each time I used it. The service was a mix of unhelpful when it came to booking a taxi and overseeing a party, but they were helpful in assisting with travel options. The location was good for my needs, with convenient transport connections. The dining experience left much to be desired with overpriced and average quality food. Overall, it was an average experience with some highlights and drawbacks.
Rooms
7.0
The rooms were clean and adequate, but the shower leaked and flooded the floor.
Service
6.0
The service was a mix of unhelpful regarding taxi booking but helpful with travel options. They took off the service charge, which was appreciated.
Location
8.0
The location was good for my needs and had convenient transport connections.
Dining
5.0
The dining experience was not impressive, with overpriced and average quality food.
Facilities
6.0
The hotel facilities were average.
Patrick
United Kingdom,
November
2023
7.0/10
The hotel offers comfortable rooms with a good range of facilities, and the service is top-notch. Overall, a convenient and pleasant stay near Heathrow Airport.
Rooms
8.0
The room was a good size with essential amenities and a decent TV. The fridge and vault were convenient, and noise levels were surprisingly low for an airport hotel.
Service
7.0
The staff was very helpful and professional, especially when I had an issue with my credit card. However, some team members were not well-informed about the menu.
Location
7.0
The hotel is well-served by shuttle services to and from the airport, making it convenient for travelers. Access to Legoland and London is good, but getting there from the airport may be a bit tricky due to parking issues that can annoy shuttle drivers.
Dining
6.0
The dining experience was decent, although there were occasional lapses like food running out or staff not being familiar with certain drink requests.
Facilities
7.0
The facilities were adequate for a comfortable stay, offering standard services such as room service, dry cleaning, and housekeeping.
convenient location
tight rooms
Stan
United Kingdom,
October
2023
5.4/10
The hotel had some drawbacks like no soap or milk for tea making facilities in the room, which seemed dusty and compact. However, the location was close to the airport, and the dining was standard but nice. The service was lacking with staff having little comprehension of English and being rude at times.
Rooms
5.0
The room I stayed in was quite compact and seemed like it hadn't been used in a while; it was covered in dust.
Service
5.0
The service was disappointing overall with staff struggling to communicate in English and showing rudeness.
Location
6.0
The hotel was close to the airport, but not as convenient for other areas. Pigeons and a bad smell were noticeable outside.
Dining
7.0
The dining experience was alright, with a limited selection but decent prices.
Facilities
5.0
Some facilities were lacking, and the overall value for money was questionable.
George
United States of America,
October
2023
6.8/10
My stay at the hotel was mostly pleasant. The room I received was nice, but the noise from the nearby motorway was a bit bothersome, especially late at night. The service was a mix of helpful and rude encounters, depending on the staff members. The location was convenient for my purpose, close to the airport, but the constant traffic of delivery drivers was a bit unsettling. The dining was enjoyable, with good food but slightly pricey. The facilities were adequate, though there were some issues with errors in service.
Rooms
7.0
Despite the noise from the motorway, the room was comfortable and met my expectations for a 'priority' room.
Service
6.0
The staff were overall helpful, but some encounters were marred by rudeness, especially at the bar.
Location
6.0
The location was suitable for my needs, being close to the airport, though the constant flow of delivery drivers was a bit disruptive.
Dining
8.0
The dining experience was good, with a nice variety of food options, though a bit expensive at £15 per person.
Facilities
7.0
The hotel's facilities were decent, though there were some service errors that affected the experience.
Kevin
United States of America,
September
2023
7.0/10
I had a pleasant stay at the hotel. The rooms were a good size, clean, and the bed was comfortable. The service was a bit lacking with some delays and insistence on cash payment. The location was convenient with easy access to rental car services and petrol stations. The dining was a bit pricey but good quality. Overall, a decent hotel but with some room for improvement.
Rooms
8.0
The room was a good size, clean, and the bed was comfortable.
Service
6.0
The service had some delays and insistence on cash payment but the staff were helpful.
Location
7.0
The location was convenient with easy access to rental car services and petrol stations.
Dining
7.0
The dining was a bit pricey but the quality was good.
Facilities
7.0
The hotel offered basic facilities for a comfortable stay.
Russell
United Kingdom,
August
2023
7.8/10
The hotel offered a mixed experience, with clean and comfortable rooms but some issues with charges and room size. The staff were pleasant and accommodating, although there were concerns about parking. The dining options were satisfying but had noticeable price variations.
Rooms
7.0
I stayed in a tiny room that felt like an attic, but it was clean, and the beds were comfortable. I hope the staff addresses the issue I had with charges, even though I had already paid.
Service
8.0
The staff were pleasant and willing to take our order for a light snack. They were nice, and I would consider staying here again for an overnight stay before an early flight, despite the concerns about parking.
Location
9.0
The most attractive part of this hotel was its location, which was convenient to the airport and the hoppa bus services. I appreciated the quick check-in process and the proximity to essential amenities.
Dining
8.0
The dining experience was good; the food was filling and worth the £10 paid for it, although there was a noticeable price difference depending on when it was purchased.
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